1. Introduction

At Neplearns, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices.

2. Information We Collect

We collect several types of information from and about users of our platform:

2.1 Personal Information

• Full name, email address, phone number
• Date of birth, gender, address
• School/college name and academic level
• For instructors: educational qualifications, CV, certificates

2.2 Usage Information

• Course enrollment and completion data
• Test scores and performance metrics
• Video watch time and learning progress
• Device information and IP addresses
• Browser type and operating system

2.3 Payment Information

• Transaction details and payment history
• Billing information (processed securely through third-party payment processors)

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our educational services
• To process course enrollments and payments
• To personalize your learning experience
• To communicate with you about courses, updates, and promotions
• To improve our platform and develop new features
• To track and analyze usage patterns and performance
• To prevent fraud and ensure platform security
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Instructors: Course enrollment and performance data with your enrolled instructors
• Service Providers: Third-party vendors who assist in platform operation (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course data and learning progress are retained as long as your account is active. After account deletion, we may retain certain information for legal and business purposes for up to 7 years.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your login and preferences
• Analyze site traffic and user behavior
• Provide personalized content and recommendations
• Improve platform functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

9. Children's Privacy

Neplearns is intended for students aged 13 and above. For users under 18, we require parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware of such collection, we will delete the information immediately.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Neplearns after changes are posted constitutes acceptance of the updated policy.